We Clean Up Nice,
So You Can Too
We Clean Up Nice,
So You Can Too
world’s largest dry cleaner. Some might call it an obsession with clean,
and we're OK with that! We're dedicated to ensuring every item looks
and feels like new — every time you rent.
closet in the cloud and the world’s largest
dry cleaner. Some might call it an obsession
with clean, and we're OK with that! We're
dedicated to ensuring every item looks and
feels like new — every time you rent.
Cleaning & Care During COVID-19
Cleaning & Care
During COVID-19
priority. We remain committed to supporting and serving the RTR community — safely.
Read more on our cleaning and care practices below, and in our FAQS.
and our warehouse team is our top priority.
We remain committed to supporting and
serving the RTR community — safely.
Read more on our cleaning and care
practices below, and in our FAQS.
Our Cleaning Commitment to You
Our Cleaning Commitment to You
A Green, Like-New Clean
A Green, Like-New Clean
Our conscientious cleaning processes, focused on both wet- and dry- cleaning, use biodegradable detergents that are free from added fragrances and zeolites. We do not use (and never have used) any halogenated cleaning solutions such as toxic Perchloroethylene (PERC).
After going through our rigorous cleaning processes, most pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any additional handling.
Our conscientious cleaning processes, focused on both wet- and dry- cleaning, use biodegradable detergents that are free from added fragrances and zeolites. We do not use (and never have used) any halogenated cleaning solutions such as toxic Perchloroethylene (PERC).
After going through our rigorous cleaning processes, most pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any additional handling.
Wrapped and Ready to Wear
Wrapped and Ready to Wear
We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer.
Sealing items also helps preserve the quality and life-span of a garment, bolstering the sharing economy and ultimately contributing to less clothing waste.
We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer.
Sealing items also helps preserve the quality and life-span of a garment, bolstering the sharing economy and ultimately contributing to less clothing waste.
Reducing Single-Use Packaging
Reducing Single-Use Packaging
We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.
Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.
Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
Our Cleaning ProcessOur Cleaning Process
WET, DRY, & SPOT CLEANINGWET, DRY, & SPOT CLEANINGEvery rental goes through a rigorous
cleaning process, including use
of biodegradable detergents.
QUALITY ASSURANCEQUALITY ASSURANCEAll rentals are inspected to make sure
they’re in like-new condition and
ready to wear.
STEAM TUNNELSTEAM TUNNELMost garments are steamed between
248°F and 302°F for additional
cleaning, and to remove wrinkles.
CARE & REPAIRCARE & REPAIREvery item is checked for any
mending required by our expert
seamstresses.
SEALED & SENTSEALED & SENTGarments are wrapped in plastic to
protect each rental and to increase
their lifecycle.
Our Care Commitment to You
Our Care Commitment to You
Keeping Associates Healthy
Keeping Associates Healthy
All RTR warehouse associates and managers are provided face masks, and are required to wear them at all times throughout RTR warehouse facilities. In addition, hand-washing stations and hand sanitizer is widely available, including added sanitizer dispensers at building entry points and manager sations. In addition, we plan to have a nurse on site in both RTR warehouses to provide medical care and support to associates.
All RTR warehouse associates and managers are provided face masks, and are required to wear them at all times throughout RTR warehouse facilities. In addition, hand-washing stations and hand sanitizer is widely available, including added sanitizer dispensers at building entry points and manager sations. In addition, we plan to have a nurse on site in both RTR warehouses to provide medical care and support to associates.
Social Distancing is Stylish
Social Distancing is Stylish
We continue to follow all relevant health and social distancing guidelines in our RTR warehouses for the safety of our teams. In addition to social distancing measures in all spaces, workstations have been rearranged to help ensure the recommended 6-ft distance between working associates. We also instituted mandatory one-way walking paths to avoid unnecessary personal contact during shifts. Staggered shift, start times and break times allow for even greater social distancing, and room capacities have been reduced to about 25%. In addition to posted signage of health protocol, we have a dedicated associate present to provide social distancing reminders.
We continue to follow all relevant health and social distancing guidelines in our RTR warehouses for the safety of our teams. In addition to social distancing measures in all spaces, workstations have been rearranged to help ensure the recommended 6-ft distance between working associates. We also instituted mandatory one-way walking paths to avoid unnecessary personal contact during shifts.Staggered shift, start times and break times allow for even greater social distancing, and room capacities have been reduced to about 25%. In addition to posted signage of health protocol, we have a dedicated associate present to provide social distancing reminders.
Frequently Asked Questions
Frequently Asked
Questions
Frequently Asked QuestionsFrequently Asked Questions
Our dry cleaning experts, known as spotters, hand-clean items that need special care, with the help of an internal database that recommends the best cleaning method for the job at hand. We use responsible methods of both wet- and dry- cleaning, leveraging biodegradable detergents and PERC-free, non-halogenated cleaning solutions. After going through the mending and cleaning process, pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from additional handling. Before your order is placed in a clean, reusable garment bag bound for you, it's checked a final time by a quality assurance team member.
Our dry cleaning experts, known as spotters, hand-clean items that need special care, with the help of an internal database that recommends the best cleaning method for the job at hand. We use responsible methods of both wet- and dry- cleaning, leveraging biodegradable detergents and PERC-free, non-halogenated cleaning solutions. After going through the mending and cleaning process, pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from additional handling. Before your order is placed in a clean, reusable garment bag bound for you, it's checked a final time by a quality assurance team member.
Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. Based on current guidance, we have no reason to believe that our processes are ineffective against COVID-19.
The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear. All garments go through a wet or dry cleaning process. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.
Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. Based on current guidance, we have no reason to believe that our processes are ineffective against COVID-19.
The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear. All garments go through a wet or dry cleaning process. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.
We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.
Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic.
Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.
Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic.
Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!