RTR

We Clean Up Nice,

So You Can Too

We Clean Up Nice,

So You Can Too

Since our founding in 2009, we have been dedicated to creating the world’s
largest shared closet. Our cleaning experts and garment science teams are committed
to ensuring every item looks and feels excellent — every time you rent.
Since our founding in 2009, we have been dedicated to creating the world’s largest shared closet. Our cleaning experts and garment science teams are committed to ensuring every item looks and feels excellent — every
time you rent.

Cleaning & Care During COVID-19

Cleaning & Care
During COVID-19

We prioritize the health and safety of both our customers and our warehouse team.
We remain committed to supporting and serving the RTR community — safely.


Read more on our cleaning and care practices below, and in our FAQS.
We prioritize the health and safety of both our
customers and our warehouse team.
We remain committed to supporting and
serving the RTR community — safely.


Read more on our cleaning and care
practices below, and in our FAQS.

Our Cleaning Commitment to You

Our Cleaning Commitment to You

Squeaky Clean

Squeaky Clean


We use multiple responsible cleaning processes, each selected for individual garment needs. We use biodegradable detergents that are free from added fragrances and zeolites. We do not use (and never have used) any halogenated solvents such as Perchloroethylene (PERC).

After going through our thorough cleaning processes, most pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any additional handling.


We use multiple responsible cleaning processes, each selected for individual garment needs. We use biodegradable detergents that are free from added fragrances and zeolites. We do not use (and never have used) any halogenated solvents such as Perchloroethylene (PERC).



After going through our thorough cleaning processes, most pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any additional handling.

Wrapped and Ready to Wear

Wrapped and Ready to Wear


We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer.

Sealing items also helps preserve the quality and life-span of a garment. The more a garment can be rented, the more it contributes to our sharing economy, we hope ultimately contributing to less clothing waste.


We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer.



Sealing items also helps preserve the quality and life-span of a garment. The more a garment can be rented, the more it contributes to our sharing economy, we hope ultimately contributing to less clothing waste.

Reducing Single-Use Packaging

Reducing Single-Use Packaging


We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled or reused.



Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!


We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled or reused.

Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!

Our Cleaning Process

Our Cleaning Process

  • THOROUGH CLEANING
    THOROUGH CLEANING

    Each item goes through a wet, dry,
    spot or hydroxyl cleaning process,
    depending on its specific needs.

  • QUALITY ASSURANCE
    QUALITY ASSURANCE

    All items are inspected to make sure
    they’re in excellent condition and
    ready to wear.

  • STEAM TUNNEL
    STEAM TUNNEL

    Most garments are steamed between
    248°F and 302°F for additional
    cleaning, and to remove wrinkles.

  • CARE & REPAIR
    CARE & REPAIR

    Every item is checked for any
    mending required by our expert
    seamstresses.

Our Care & Commitment to You

Our Care & Commitment to You

Keeping Associates Healthy

Keeping Associates Healthy


We prioritize the health and safety of both our customers and our RTR warehouse team. We continue to meet or exceed all relevant health and social distancing guidelines in our RTR warehouses.


We prioritize the health and safety of both our customers and our RTR warehouse team. We continue to meet or exceed all relevant health and social distancing guidelines in our RTR warehouses.

Frequently Asked Questions
Frequently Asked Questions

We have a dedicated quality assurance team that takes great care to clean and inspect all of our pieces so they arrive in excellent condition. This is the cornerstone of our business and we take it very seriously, which is why cleaning and repairs are done in house to ensure the highest quality.

Our cleaning experts have developed an internal database that recommends the best cleaning method for the job at hand. Our dedicated in-house garment science team uses data and experimentation to regularly review and optimize our cleaning programs and methods to enhance efficacy and increase garment longevity.
We have a dedicated quality assurance team that takes great care to clean and inspect all of our pieces so they arrive in excellent condition. This is the cornerstone of our business and we take it very seriously, which is why cleaning and repairs are done in house to ensure the highest quality.

Our cleaning experts have developed an internal database that recommends the best cleaning method for the job at hand. Our dedicated in-house garment science team uses data and experimentation to regularly review and optimize our cleaning programs and methods to enhance efficacy and increase garment longevity.
All our garments, accessories, hangers and reusable packaging are meticulously cleaned each time they are returned to us.

Our cleaning agents and practices are designed to kill viruses.

The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality and carefully packaged so that it arrives ready to wear. All garments go through a cleaning process. Most pieces also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.
All our garments, accessories, hangers and reusable packaging are meticulously cleaned each time they are returned to us.

Our cleaning agents and practices are designed to kill viruses.

The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality and carefully packaged so that it arrives ready to wear. All garments go through a cleaning process. Most pieces also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.
Sunglasses and jewelry are cleaned with alcohol and handbags and accessories packaging are cleaned with disinfectant after they are returned to us. Our home bundles are meticulously inspected, dry- or wet-cleaned and repaired (or replaced) to ensure every member experience meets both brand’s highest quality standards.
Sunglasses and jewelry are cleaned with alcohol and handbags and accessories packaging are cleaned with disinfectant after they are returned to us. Our home bundles are meticulously inspected, dry- or wet-cleaned and repaired (or replaced) to ensure every member experience meets both brand’s highest quality standards.
Whether it's silk, leather, cotton or lace, our cleaning processes use biodegradable detergents that are free from added fragrances. Our cleaning experts have developed an internal database that recommends the best cleaning method for the particular job at hand. Our dedicated in-house garment science team uses data and experimentation to regularly review and optimize our cleaning programs.
Whether it's silk, leather, cotton or lace, our cleaning processes use biodegradable detergents that are free from added fragrances. Our cleaning experts have developed an internal database that recommends the best cleaning method for the particular job at hand. Our dedicated in-house garment science team uses data and experimentation to regularly review and optimize our cleaning programs.
We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed in plastic to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer. Plastic sealing also helps preserve the quality and life-span of a garment, bolstering the sharing economy and ultimately leading to less clothing waste.

We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.

Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic.

Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed in plastic to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer. Plastic sealing also helps preserve the quality and life-span of a garment, bolstering the sharing economy and ultimately leading to less clothing waste.

We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.

Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic.

Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
Yes, our garment bags, which are used and reused, are thoroughly cleaned after every use. Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. While scientific information is still developing, we have no reason to believe that our processes are ineffective against COVID-19.
Yes, our garment bags, which are used and reused, are thoroughly cleaned after every use. Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. While scientific information is still developing, we have no reason to believe that our processes are ineffective against COVID-19.
No need to clean your items on your own—we take care of that for you! Our proprietary cleaning operation is the heart and soul of our business—and we take it very seriously. Our dedicated associates are true masters of their craft, ensuring that all our pieces stay in excellent condition.
No need to clean your items on your own—we take care of that for you! Our proprietary cleaning operation is the heart and soul of our business—and we take it very seriously. Our dedicated associates are true masters of their craft, ensuring that all our pieces stay in excellent condition.
Our Sample Sale and clearance garments are subject to the same rigorous cleaning standards we use for all of our inventory. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather and faux leather garments, which still go through our standard cleaning processes. Once an item is cleaned, it goes through our quality assurance standards and if it is no longer in rentable condition, it is sold through one of our Sample Sales or resale partners for a second life.
Our Sample Sale and clearance garments are subject to the same rigorous cleaning standards we use for all of our inventory. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather and faux leather garments, which still go through our standard cleaning processes. Once an item is cleaned, it goes through our quality assurance standards and if it is no longer in rentable condition, it is sold through one of our Sample Sales or resale partners for a second life.
According to the CDC, based on what we know from MERS-CoV and SARS-CoV, there is likely a low risk of COVID-19 spreading from products or packaging that are shipped over a period of days or weeks at ambient temperatures. In addition, all garment bags are cleaned and sanitized prior to leaving our fulfillment centers, and while scientific information is still developing, we have no reason to believe that our current processes are ineffective against COVID-19. For further guidance on COVID-19, please refer to the CDC or WHO websites.
According to the CDC, based on what we know from MERS-CoV and SARS-CoV, there is likely a low risk of COVID-19 spreading from products or packaging that are shipped over a period of days or weeks at ambient temperatures. In addition, all garment bags are cleaned and sanitized prior to leaving our fulfillment centers, and while scientific information is still developing, we have no reason to believe that our current processes are ineffective against COVID-19. For further guidance on COVID-19, please refer to the CDC or WHO websites.