We Clean Up Nice,
So You Can Too
We Clean Up Nice,
So You Can Too
largest shared closet. Our cleaning experts and garment science teams are committed
to ensuring every item looks and feels excellent — every time you rent.
time you rent.
Cleaning & Care During COVID-19
Cleaning & Care
During COVID-19
We remain committed to supporting and serving the RTR community — safely.
Read more on our cleaning and care practices below, and in our FAQS.
customers and our warehouse team.
We remain committed to supporting and
serving the RTR community — safely.
Read more on our cleaning and care
practices below, and in our FAQS.
Our Cleaning Commitment to You
Our Cleaning Commitment to You
Squeaky Clean
Squeaky Clean
Our responsible cleaning processes, focused on both wet- and dry- cleaning, use biodegradable detergents that are free from added fragrances and zeolites. We do not use (and never have used) any halogenated solvents such as Perchloroethylene (PERC).
After going through our thorough cleaning processes, most pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any additional handling.
Our responsible cleaning processes, focused on both wet- and dry- cleaning, use biodegradable detergents that are free from added fragrances and zeolites. We do not use (and never have used) any halogenated solvents such as Perchloroethylene (PERC).
After going through our thorough cleaning processes, most pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any additional handling.
Wrapped and Ready to Wear
Wrapped and Ready to Wear
We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer.
Sealing items also helps preserve the quality and life-span of a garment. The more a garment can be rented, the more it contributes to our sharing economy, we hope ultimately contributing to less clothing waste.
We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer.
Sealing items also helps preserve the quality and life-span of a garment. The more a garment can be rented, the more it contributes to our sharing economy, we hope ultimately contributing to less clothing waste.
Reducing Single-Use Packaging
Reducing Single-Use Packaging
We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled or reused.
Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled or reused.
Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
Our Cleaning ProcessOur Cleaning Process
WET, DRY, & SPOT CLEANINGWET, DRY, & SPOT CLEANINGEvery item goes through a rigorous
cleaning process, including use
of biodegradable detergents.
QUALITY ASSURANCEQUALITY ASSURANCEAll items are inspected to make sure
they’re in excellent condition and
ready to wear.
STEAM TUNNELSTEAM TUNNELMost garments are steamed between
248°F and 302°F for additional
cleaning, and to remove wrinkles.
CARE & REPAIRCARE & REPAIREvery item is checked for any
mending required by our expert
seamstresses.
SEALED & SENTSEALED & SENTGarments are wrapped in plastic to
protect each item and to increase
their lifecycle.
Our Care Commitment to You
Our Care Commitment to You
Keeping Associates Healthy
Keeping Associates Healthy
We prioritize the health and safety of both our customers and our RTR warehouse team. We continue to meet or exceed all releant health and social distancing guidelines in our RTR warehouses.
We prioritize the health and safety of both our customers and our RTR warehouse team. We continue to meet or exceed all releant health and social distancing guidelines in our RTR warehouses.
Frequently Asked QuestionsFrequently Asked Questions
Our cleaning experts have developed an internal database that recommends the best cleaning method for the job at hand. Our dedicated in-house garment science team uses data and experimentation to regularly review and optimize our cleaning programs and methods to enhance efficacy and increase garment longevity.
Our cleaning experts have developed an internal database that recommends the best cleaning method for the job at hand. Our dedicated in-house garment science team uses data and experimentation to regularly review and optimize our cleaning programs and methods to enhance efficacy and increase garment longevity.
Our cleaning agents and practices are designed to kill viruses.
The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear. All garments go through a wet or dry cleaning process. Most pieces also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.
Our cleaning agents and practices are designed to kill viruses.
The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear. All garments go through a wet or dry cleaning process. Most pieces also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.
We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.
Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic.
Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.
Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic.
Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!