Enable Accessibility

We Clean Up Nice,

So You Can Too

We Clean Up Nice,

So You Can Too

Rent the Runway is proud to be the first closet in the cloud and the
world’s largest dry cleaner. Some might call it an obsession with clean,
and we're OK with that! We're dedicated to ensuring every item looks
and feels like new — every time you rent.
Rent the Runway is proud to be the first
closet in the cloud and the world’s largest
dry cleaner. Some might call it an obsession
with clean, and we're OK with that! We're
dedicated to ensuring every item looks and
feels like new — every time you rent.

Cleaning & Care During COVID-19

Cleaning & Care
During COVID-19

The health and safety of both our customers and our warehouse team is our top
priority. We remain committed to supporting and serving the RTR community — safely.




Read more in our FAQs
The health and safety of both our customers
and our warehouse team is our top priority.
We remain committed to supporting and
serving the RTR community — safely.




Read more in our FAQs

Our Commitment to You

Our Commitment to You

A Green, Like-New Clean

A Green, Like-New Clean


Our conscientious cleaning processes, focused on both wet- and dry- cleaning, use biodegradable detergents that are free from added fragrances and zeolites. We do not use (and never have used) any halogenated cleaning solutions such as toxic Perchloroethylene (PERC). 



After going through our rigorous cleaning processes, most pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any additional handling.


Our conscientious cleaning processes, focused on both wet- and dry- cleaning, use biodegradable detergents that are free from added fragrances and zeolites. We do not use (and never have used) any halogenated cleaning solutions such as toxic Perchloroethylene (PERC).



After going through our rigorous cleaning processes, most pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any additional handling.

Wrapped and Ready to Wear

Wrapped and Ready to Wear


We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer.



Sealing items also helps preserve the quality and life-span of a garment, bolstering the sharing economy and ultimately contributing to less clothing waste.


We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer.



Sealing items also helps preserve the quality and life-span of a garment, bolstering the sharing economy and ultimately contributing to less clothing waste.

Reducing Single-Use Packaging

Reducing Single-Use Packaging


We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.



Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!


We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.



Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!

Our Cleaning Process
Our Cleaning Process

  • WET, DRY, & SPOT CLEANING
    WET, DRY, & SPOT CLEANING

    Every rental goes through a rigorous
    cleaning process, including use
    of biodegradable detergents.
  • QUALITY ASSURANCE
    QUALITY ASSURANCE

    All rentals are inspected to make sure
    they’re in like-new condition and
    ready to wear.
  • STEAM TUNNEL
    STEAM TUNNEL

    Most garments are steamed between
    248°F and 302°F for additional
    cleaning, and to remove wrinkles.
  • CARE & REPAIR
    CARE & REPAIR

    Every item is checked for any
    mending required by our expert
    seamstresses.
  • SEALED & SENT
    SEALED & SENT

    Garments are wrapped in plastic to
    protect each rental and to increase
    their lifecycle.

Frequently Asked Questions

Frequently Asked
Questions

We have a dedicated quality assurance team that takes great care to clean and inspect all of our pieces so they arrive in like-new condition. This is the cornerstone of our business and we take it very seriously, which is why all cleaning and repairs are done in house to ensure the highest quality.

Our dry cleaning experts, known as spotters, hand-clean items that need special care, with the help of an internal database that recommends the best cleaning method for the job at hand. We use responsible methods of both wet- and dry- cleaning, leveraging biodegradable detergents and PERC-free, non-halogenated cleaning solutions. After going through the mending and cleaning process, pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from additional handling. Before your order is placed in a clean, reusable garment bag bound for you, it's checked a final time by a quality assurance team member.
We have a dedicated quality assurance team that takes great care to clean and inspect all of our pieces so they arrive in like-new condition. This is the cornerstone of our business and we take it very seriously, which is why all cleaning and repairs are done in house to ensure the highest quality.

Our dry cleaning experts, known as spotters, hand-clean items that need special care, with the help of an internal database that recommends the best cleaning method for the job at hand. We use responsible methods of both wet- and dry- cleaning, leveraging biodegradable detergents and PERC-free, non-halogenated cleaning solutions. After going through the mending and cleaning process, pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from additional handling. Before your order is placed in a clean, reusable garment bag bound for you, it's checked a final time by a quality assurance team member.
All our garments, accessories, hangers, and reusable packaging are meticulously cleaned each time they are returned to us.

Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. Based on current guidance, we have no reason to believe that our processes are ineffective against COVID-19.

The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear. All garments go through a wet or dry cleaning process. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.
All our garments, accessories, hangers, and reusable packaging are meticulously cleaned each time they are returned to us.

Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. Based on current guidance, we have no reason to believe that our processes are ineffective against COVID-19.

The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear. All garments go through a wet or dry cleaning process. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.
Sunglasses and jewelry are cleaned with alcohol and handbags and accessories packaging are cleaned with disinfectant after they are returned to us. Our home bundles are meticulously inspected, dry- or wet-cleaned and repaired (or replaced) to ensure every member experience meets both brand’s highest quality standards.
Sunglasses and jewelry are cleaned with alcohol and handbags and accessories packaging are cleaned with disinfectant after they are returned to us. Our home bundles are meticulously inspected, dry- or wet-cleaned and repaired (or replaced) to ensure every member experience meets both brand’s highest quality standards.
Whether it's silk, leather, cotton or lace, our team of dry cleaning professionals are experts in the chemistry of thoroughly cleaning each piece. We have intentionally ensured that our solvents and soaps are fragrance-free.
Whether it's silk, leather, cotton or lace, our team of dry cleaning professionals are experts in the chemistry of thoroughly cleaning each piece. We have intentionally ensured that our solvents and soaps are fragrance-free.
We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed in plastic to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer. Plastic sealing also helps preserve the quality and life-span of a garment, bolstering the sharing economy and ultimately leading to less clothing waste.

We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.

Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic.

Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed in plastic to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer. Plastic sealing also helps preserve the quality and life-span of a garment, bolstering the sharing economy and ultimately leading to less clothing waste.

We ask all our RTR customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.

Our recycling partner, Trex, transforms our plastic poly bags into wood-alternative building materials, which we think is an amazing way to reuse and extend the life of plastic.

Don't forget to send your hangers back with your shipment—RTR cleans and reuses those, too!
In addition to being a far more sustainable solution, our garment bags protect your rentals from the elements, so they arrive in clean, pristine condition. Our garment bags, which are used and reused, are thoroughly dry cleaned after every use. Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. While scientific information is still developing, we have no reason to believe that our processes are ineffective against COVID-19.
In addition to being a far more sustainable solution, our garment bags protect your rentals from the elements, so they arrive in clean, pristine condition. Our garment bags, which are used and reused, are thoroughly dry cleaned after every use. Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. While scientific information is still developing, we have no reason to believe that our processes are ineffective against COVID-19.
No need to clean your items on your own—we take care of that for you! Our proprietary cleaning operation is the heart and soul of our business—and we take it very seriously. Our dedicated associates are true masters of their craft, ensuring that all our pieces stay in excellent condition.
No need to clean your items on your own—we take care of that for you! Our proprietary cleaning operation is the heart and soul of our business—and we take it very seriously. Our dedicated associates are true masters of their craft, ensuring that all our pieces stay in excellent condition.
Our sample sale garments are subject to the same rigorous cleaning standards we use for all of our inventory, so each piece is thoroughly cleaned through a wet or dry cleaning process. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. Once an item is cleaned, it goes through our quality assurance standards and if it is no longer in rentable condition, it is moved to RTR Revive for a second life.
Our sample sale garments are subject to the same rigorous cleaning standards we use for all of our inventory, so each piece is thoroughly cleaned through a wet or dry cleaning process. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. Once an item is cleaned, it goes through our quality assurance standards and if it is no longer in rentable condition, it is moved to RTR Revive for a second life.
According to the CDC, based on what we know from MERS-CoV and SARS-CoV, there is likely a low risk of COVID-19 spreading from products or packaging that are shipped over a period of days or weeks at ambient temperatures. In addition, all garment bags are cleaned and sanitized prior to leaving our fulfillment centers, and while scientific information is still developing, we have no reason to believe that our current processes are ineffective against COVID-19. For further guidance on COVID-19, please refer to the CDC or WHO websites.
According to the CDC, based on what we know from MERS-CoV and SARS-CoV, there is likely a low risk of COVID-19 spreading from products or packaging that are shipped over a period of days or weeks at ambient temperatures. In addition, all garment bags are cleaned and sanitized prior to leaving our fulfillment centers, and while scientific information is still developing, we have no reason to believe that our current processes are ineffective against COVID-19. For further guidance on COVID-19, please refer to the CDC or WHO websites.

NEW! Add your favorites to a shortlist to organize for upcoming occasions.

Click a <3 to start!

×

We created a shortlist for

Click the <3 to save your favorites

×