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How-To Videos

How-To Videos

New to Rent the Runway? Watch our how-to
videos to learn how RTR memberships work.
New to Rent the Runway? Watch our how-to
videos to learn how RTR memberships work.

What is hearting?

What is hearting?


“Hearting” different styles on RTR is how you organize and save items you love. It’s also your way of giving a “thumbs up” to items you prefer, which helps us customize and improve your personalized homepage recommendations.


“Hearting” different styles on RTR is how you organize and save items you love. It’s also your way of giving a “thumbs up” to items you prefer, which helps us customize and improve your personalized homepage recommendations.

How do I build my RTR shipment?

How do I build my RTR shipment?


Your rotating closet changes every day as fellow members rent, wear and swap styles. Watch how to pick like a pro from thousands of items from more than 600 designers.


Your rotating closet changes every day as fellow members rent, wear and swap styles. Watch how to pick like a pro from thousands of items from more than 600 designers.

How do I return my RTR shipment?

How do I return my RTR shipment?


No two members rent — or return — the same. That's why we have options. You can return your reusable garment bag to any UPS location, RTR store or Drop-off Box near you. Free shipping and return labels are always included!


No two members rent — or return — the same. That's why we have options. You can return your reusable garment bag to any UPS location, RTR store or Drop-off Box near you. Free shipping and return labels are always included!

How do I know if the items
will fit?

How do I know if the items will fit?


From extensive member photos and reviews to the new RTR Fit Insights tool, feel confident about picking items that fit you.


From extensive member photos and reviews to the new RTR Fit Insights tool, feel confident about picking items that fit you.

What is an Extra Spot?

What is an Extra Spot?


From work, weekends, weddings and everywhere in between, sometimes 4 items just isn’t enough. You can add an Extra Spot — an additional item (or more!) to your membership — to fit your needs, whether just for a little while or forever.


From work, weekends, weddings and everywhere in between, sometimes 4 items just isn’t enough. You can add an Extra Spot — an additional item (or more!) to your membership — to fit your needs, whether just for a little while or forever.

Still have questions?

Still have questions?

We have answers.
We have answers.

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